Privacy Policy

Introduction

The MOT Centre is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect and process the following personal data:

• Your name

• Your email address

• Your telephone number

• Your vehicle details, where relevant

• The contents of your enquiry or message

• Information you provide when requesting a quote, booking, or callback

• Technical website usage data, such as IP address, browser type, pages visited, and general device information

How We Collect Your Information

We collect information when:

• You complete a contact form on our website

• You email us directly

• You call us or ask us to contact you

• You request information about our garage or retrofit services

• You browse our website

How We Use Your Information

We use your information to:

• Respond to your enquiries

• Provide quotes or booking information

• Arrange appointments for MOTs, servicing, repairs, diagnostics, tyres, and other services

• Contact you about your enquiry or requested service

• Improve our website, services, and customer experience

• Maintain internal records

• Meet legal, regulatory, and business obligations

We only use your personal information where we have a lawful basis to do so, including responding to your request, carrying out steps prior to entering into a contract, fulfilling a contract, complying with legal obligations, or where we have a legitimate business interest in running and improving our services.

Marketing Communications

We will not send you unsolicited marketing emails or messages. Where marketing is used, we will only do so where we are permitted by law or where you have given consent.

You can ask us to stop marketing communications at any time by contacting us using the details below.

Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information with trusted third parties only where necessary for the operation of our business and website, such as:

• Website hosting or maintenance providers

• IT support providers

• Online form or email service providers

• Professional advisers where required

• Legal or regulatory authorities where we are required to do so

Any such sharing will be limited to what is reasonably necessary.

Data Storage and Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Data

We only keep personal data for as long as necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, maintaining records, and meeting legal, accounting, or regulatory requirements.

When your information is no longer needed, we will securely delete or anonymise it where appropriate.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and support performance.

Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the website to function properly, while others help us understand how visitors use the site.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

If your site uses analytics tools, cookie banners, or embedded third-party content, this section should be expanded to reflect the exact cookies and platforms in use.

Links to Other Websites

This website may include links to third-party websites. Once you leave our website, we are not responsible for the protection and privacy of any information you provide on those websites. You should check their privacy policies separately.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain types of processing

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

The MOT Centre
Unit 10A
Mintsfeet Road North
Kendal
Cumbria
LA9 6LZ
Email: info@themotcentres.co.uk

Complaints

If you are unhappy with how your data has been handled, we would appreciate the opportunity to address your concerns first.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or website functionality. Any updates will be posted on this page.